FAQ

• Can I stop getting emails, guides and alerts from the LADWP marketplace?

  It’s important to note that the LADWP Marketplace communications are separate from the general LADWP communications. If you are an LADWP customer and opt-out of LADWP Marketplace communications, it will not impact your regular emails from LADWP. Having said that, YES, you can opt-out of any speci...

• How do I reset my password?

  If you forgot your password, click the “Forgot your password?” link on the log in pop-up. If you want to change your password, go to “Account Settings” which is located in your profile.

• If I see a product I like, can I save it to keep track of it?

  Yes, you can. First, you’ll need to create a LADWP Marketplace profile, once created just click on the heart icon to save the product – if you change your mind click the heart icon again. You can do this at any time by logging back into your profile.

• What is the Enervee® Score?

  The Enervee Score helps you to find the most energy efficient brands by translating product performance and energy use into a universal 0 to 100 score. The Enervee Score is dynamic, meaning that it is updated daily for all brands based on the range of brands currently available on the market. If ...

• What sort of emails or alerts will I receive if I register with LADWP Marketplace?

  When you register with LADWP Marketplace and create a profile, you will receive up to 2 types of emails from us, depending on what you’ve searched; Saved Search Emails Line item ...You’ll get these if you’ve saved a particular search (which you do by clicking the ‘Save Search’ button). Sent week...