Customer Support

  • Can I cancel my order?

    First, please contact customer support at (844) 363-7833 or via email at customerservice@enervee.com for an update on the order status. You may contact us M-F 9:00A-5:00P PST. * Please note: Orders can only be canceled within 24 hours after its placed and items have not shipped. If items have s...

  • How can I get an update on my order?

    For assistance with orders that have already been placed, please send an email to customerservice@enervee.com or via phone at 1-844-363-7833

  • How do I place an order?

    If you are having issues with placing your order, please reach out to the LADWP Marketplace support team via email at customerservice@enervee.com or phone at 1-844-363-7833

  • How do I view my orders?

    An order confirmation email is sent after each order is placed. You can view that specific order in one of three ways: ● The contents of the email and/or, ● Clicking the “View Your Order” link within the email which allows you to view your full order. ● On the settings page, after you log in via...

  • Is my payment information secure?

    The protection of your payment information is very important to us.  We take every possible precaution to protect your payment information. All payments are processed using enterprise-level encryption, safety protocols, and are PCI DSS compliant.

  • What are your return policies?

    Returns related receiving damaged-in-shipment or incorrect product(s): You must notify us within 5 business days of the delivery date of the order.  If you would like a replacement  item you will need to place a new order. You will need to provide a picture of the item and the damaged item(s) wi...

  • What are your return policies on orders fulfilled by Best Buy?

    To initiate a return or an exchange, please contact ladwp@care.enervee.com or via phone (844) 363-7833 Monday - Friday 12:00 PM - 8:00 PM EST. You will have 15 days from the day you receive your appliance to initiate a return.

  • What happens if my order is lost or stolen? Ie. (lost, stolen, etc.)

    If you haven’t received your order, please check the tracking information provided and contact the shipper (FedEx or USPS) if there were delivery issues. Then, please contact Customer Service at (844) 363-7833 or via email at customerservice@enervee.com.

  • Who should I contact if I have questions?

    You can reach our customer support team by phone at (844) 363-7833 (Monday through Friday 9:00a - 5:00p Pacific Time) or send an email to customerservice@enervee.com. You can also find a list of FAQ's here.

  • Why must my billing and shipping address match?

    We require the shipping address to match the credit card billing address in an effort to mitigate fraudulent activity and to provide a much safer method of handling credit card data. Please reach out to the LADWP Marketplace support team if you need assistance placing your order. The LADWP Market...