First, please contact customer support at (844) 335-1297 or via email at ladwp@care.enervee.com for an update on the order status.
You may contact us M-F 9:00A-5:00P PST.
* Please note: Orders can only be canceled within 24 hours after its placed and items have not shipped. If items have shipped then please follow our return policy.
Aug 5, 2025