Returns related receiving damaged-in-shipment or incorrect product(s):
- You must notify us within 5 business days of the delivery date of the order. If you would like a replacement item you will need to place a new order.
- You will need to provide a picture of the item and the damaged item(s) will be refunded on approval.
- We will supply you with a return shipping label for approved returns.
Returns related to defective items:
- As a first step, please reach out directly to the manufacturer directly to troubleshoot any product not functioning properly.
- Google: 877-355-5787
- Emerson: 314-553-2206
- Honeywell: 612-860-4846
- Ecobee: 647-577-7714
- Amazon: Link
- If the troubleshooting doesn’t work, you must report a defective device directly to our support team 30 business days of the delivery date and the item(s) will be refunded. If you would like a new item then you must place a new order.
- We will supply you with a return shipping label for approved defective returns.
Returns not related to warehouse errors, defective items, or damaged-in-shipment products
- The product must be unopened. We can not accept returns for items that are opened.
- We accept returns within 30 days.
- Please contact us directly by phone 844-335-1297 or emailladwp@care.enervee.com
- If we authorize the return, you will receive a Return Merchandise Authorization number by email. This Return Merchandise Authorization number must be included in the shipment back to us.
- You will be responsible for the return shipping cost of the product and the original shipping fee paid will not be eligible for a refund.
Oct 28, 2024