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• Does the product need to be new, or are refurbished air conditioners, light bulbs, air purifiers, refrigerators, televisions, and thermostats also eligible?
• Is there a deadline for customers to submit for air conditioners, light bulbs, air purifiers, refrigerators, televisions, and thermostats?
• Is there a maximum number of air conditioners, light bulbs, air purifiers, refrigerators, televisions, and thermostats rebates per customer?

• Can I cancel my order?
• How can I get an update on my order?
• How do I place an order?
• How do I view my orders?
• Is my payment information secure?
• What are your return policies on orders fulfilled by Best Buy?
• What happens if my order is lost or stolen? Ie. (lost, stolen, etc.)

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• Can I stop getting emails, guides and alerts from the LADWP marketplace?
• How do I reset my password?
• If I see a product I like, can I save it to keep track of it?
• What are your return policies?
• What is the Enervee® Score?
• What sort of emails or alerts will I receive if I register with LADWP Marketplace?
• Who is Enervee and what is our role in the Marketplace?

• What are your return policies?